Terms & Conditions
Welcome to Mochh Global. These Terms & Conditions govern your use of our website and the immigration, residency, education, and application support services provided by us.
By accessing our website or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
- Our Services
Mochh Global provides immigration consultancy and application support services relating to areas including:
- Portugal residency and immigration applications
- European education and student applications
- Canada Permanent Residency applications
- Profile assessments and immigration pathway guidance
- Document preparation and application support
- General guidance relating to immigration and education application procedures
The exact services provided to each client will depend on the service agreement, quotation, or engagement terms agreed with the client.
- No Guarantee of Outcome
We provide professional guidance and application support; however, we do not guarantee:
- Visa approval
- Residence permit approval
- Permanent residency approval
- University or educational institution admission
- A particular immigration processing time
- A particular immigration outcome
- Employment or settlement opportunities
All final decisions regarding visas, residence permits, admissions, and immigration applications are made by the relevant government authorities, embassies, consulates, educational institutions, or other authorized organizations.
- Accuracy of Information
Immigration and education requirements, government policies, fees, eligibility criteria, processing times, and application procedures may change without notice.
We make reasonable efforts to provide accurate and current information, but information displayed on our website should not be considered a guarantee that a particular requirement, policy, or procedure will remain unchanged.
Clients are responsible for providing complete, accurate, and truthful information and documentation.
- Client Responsibilities
Clients agree to:
- Provide accurate and complete information.
- Provide genuine and valid documents.
- Inform us promptly of any changes to their personal, financial, educational, employment, or immigration circumstances.
- Review documents and application information before submission.
- Respond to requests for information or documents within the required timeframe.
- Pay agreed professional fees and applicable third-party or government charges.
- Follow the rules and requirements of the relevant immigration authority, embassy, consulate, university, or government agency.
We are not responsible for delays, refusals, or other consequences resulting from inaccurate, incomplete, misleading, or late information provided by a client.
- Documents and Verification
Clients are responsible for the authenticity and accuracy of documents submitted in connection with their application.
We reserve the right to decline to submit or assist with an application where we reasonably believe that information or documentation may be false, misleading, fraudulent, altered, or otherwise unlawful.
We do not assist clients in creating, altering, or submitting fraudulent documents or false information.
- Government and Third-Party Fees
Unless expressly stated otherwise in writing, our professional service fees do not include government fees or other third-party expenses.
These may include:
- Visa and immigration application fees
- Residence permit fees
- University or college application fees
- Language examination fees
- Medical examination fees
- Police clearance fees
- Translation and certification fees
- Document attestation fees
- Courier and delivery charges
- Other government or third-party charges
Such fees are generally payable separately by the client.
- Processing Times
Any processing times communicated by us are estimates based on information available at the time.
We are not responsible for delays caused by government authorities, embassies, consulates, universities, document-issuing authorities, third-party service providers, changes in immigration policy, or circumstances outside our reasonable control.
- Refusals and Reapplications
If an application is refused, rejected, delayed, or returned by an immigration authority, educational institution, embassy, consulate, or other authority, we cannot be held responsible for that decision where the decision is made by the relevant authority.
Any additional application, appeal, review, or reapplication services may be subject to separate fees and terms.
- Payments
Clients agree to pay the applicable professional fees according to the payment schedule communicated by Mochh Global.
The scope of services, payment terms, cancellation terms, and refund policy may be specified separately in the client’s service agreement or quotation.
- Refunds and Cancellations
Refund eligibility depends on the service agreement and the work already completed.
Government fees and third-party fees paid on behalf of or directly by the client may be non-refundable, subject to the policies of the relevant authority or service provider.
No refund should be interpreted as being due solely because an application is refused, delayed, or unsuccessful, unless otherwise expressly agreed in writing.
- Privacy and Confidentiality
We respect the privacy of our clients and handle personal information in accordance with our applicable privacy policy and relevant data-protection laws.
Information provided by clients may be shared with relevant government authorities, educational institutions, embassies, consulates, service providers, or other parties where necessary to provide the requested services and process an application, or where required by law.
- Website Content
The content published on this website is provided for general informational purposes.
Website content does not constitute a guarantee of eligibility, legal advice, immigration approval, university admission, or any other specific outcome.
We reserve the right to update, modify, remove, or replace website content at any time.
- Prohibited Use
Users must not use our website or services for unlawful purposes, including submitting fraudulent information, forged documents, misleading information, or applications intended to circumvent immigration or education requirements.
- Limitation of Liability
To the extent permitted by applicable law, Mochh Global  will not be liable for losses, delays, refusals, missed opportunities, or other consequences arising from decisions made by government authorities, immigration departments, embassies, consulates, educational institutions, or other third parties.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
- Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, legal requirements, or business practices.
The updated version will be published on this page with a revised “Last Updated” date.
- Governing Law
These Terms & Conditions shall be governed by the applicable laws of [Country/Jurisdiction]. Any disputes shall be subject to the jurisdiction of the appropriate courts or authorities in [Jurisdiction], unless otherwise required by applicable law.
- Contact Us
If you have questions regarding these Terms & Conditions or our services, please contact us through the contact information provided on our website.
